15 MOST FREQUENTLY ASKED QUESTIONS [FAQ] 1. How do I get started? Very easy! Obtain your own domain name and order Hosting. We'll walk you through the rest! 2. How long does it take to set up an account? You will receive a welcome e-mail within 24 hours with your own control panel access information, and administrative guidelines. 3. Do you offer service outside of the U.S.? Yes, we currently service clients in more than 112 countries, and we can host any foreign domain extension. All services available to our local clients are made fully available to our international clients. 4. Does Spectrum Hosting offer assistance? Yes, we offer free assistance to get you setup on the Web.  Either by phone or email. Technical Support is our number ONE priority. 5. What is a Virtual Domain? Having a Virtual Domain means having your own Web space (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space. You are professionally represented via your own Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@yourname.com). 6. Can I access my domain address with or without the "www"? Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer. 7. Do you offer dial-up Internet access? No. You will need to contact an Internet service provider. You will need local Internet access in order to maintain your Web site and retrieve email addressed to your site. 8. Do you handle the domain registration process for .com, .net, .org and other domain extentions? Yes. To register a domain name please go to Domain Registration. Tips: (1). You should always list yourself as the administrative contact and the billing contact for your domain name so all important information is directly sent to you and not a third party. (2). Always print out and keep on file a confirmation of your domain name ownership along with your domain name account login information. (3). If you ever change your main contact email address, update your domain name contact information immediately. 9. What if I already own my own domain name? Great. Just order hosting for it now. We suggest that you maintain service with your current provider while waiting for the nameserver transfer process to be completed. 10. How do I transfer files to my website? Files can be transferred to our Web server via File Transport Protocol (FTP) or through your easy to use, fully instructional control panel. If you need further assistance you may contact our customer service department via phone or technical support via email. 11. Will I have unlimited access to update my pages? You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site any time you want. 12. Can I use my account for commercial purposes? Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize their accounts for commercial purposes as long as they abide by our terms and conditions 13. Can I have additional domains pointing to the same main page? Yes, this is a great way to expand the marketing of your business. 14. How can I pay for my account? We accept credit card and check payments through our secure ordering 2CO (2checkout.com) business account. 15. Does Spectrum Hosting host Adult-Related Web Sites? No, due to legal and logistical concerns our policies strongly prohibit the hosting of sites with adult content. Accounts with adult content will immediately be terminated with no refund to the account owner.